Shipping & Returns
How long will it take for my order to ship?
Most of my jewelry is made to order with occasional exceptions. Production time is generally 1 to 2 weeks. Items will ship within two weeks of payment date. Handcrafting takes time and your understanding is greatly appreciated.
All domestic orders are shipped via USPS Priority Mail flat rate (1-3 business days delivery) with 50$ insurance and tracking included.
All international orders are shipped via USPS - either First Class (10-14 business days delivery) or Priority (6-10 business days delivery) with tracking. A flat fee of 45$ will be charged and this does not include insurance. International buyers are responsible for any customs fees, duties, and value added taxes that may arise. Please note: All items will be listed as merchandise.
What is your returns policy?
As your satisfaction is paramount, your purchase is fully refundable under the following conditions. I will accept authorized returns within 7 days. Please contact me at firstname.lastname@example.org for a return authorization. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Your purchase must be returned in its original condition and packaging before the refund or exchange is processed. All returns must be insured, as I cannot be responsible for any lost, damaged, stolen or misdirected packages.
In the event that you receive a faulty item, I am happy to repair the piece, give you a complete refund, or arrange an exchange. I will refund you the cost of shipping.